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These terms set out the rules that apply when you open and use a bad89 account — covering how the platform works, what we expect from you and what you can expect from us. Access to bad89 and its features depends on your local law and eligible region, so read these terms carefully before you start.
By registering and using your bad89 account, you confirm that you have read, understood and accepted these terms in full. They form the complete agreement between you and bad89 for all activity on the platform, including browsing the lobby, placing wagers, depositing funds through Nagad or Rocket, and contacting support. Where a conflict arises between a specific information notice and these general terms, the specific notice applies to that information only; for everything else, these terms take precedence. We may update these terms when platform rules, local regulatory requirements or payment arrangements change. When we do, we will post the revised version here with a new effective date. Continued use of your account after a revision is posted means you accept the updated terms. If you do not accept a change, you should stop using the account and contact support to discuss your options. These terms apply to all account activity regardless of which device you use — mobile browser, desktop or any future access method we introduce. Wallet activity using Nagad or Rocket is also subject to the individual terms of those payment services. Availability of any feature on bad89 depends on local law and your eligible region.
Understanding the boundaries of these terms helps you know where bad89 is responsible and where a third party's own rules apply. The four areas below define exactly what this policy covers and what sits outside it, so you can follow the right route when a question comes up.
Registration, login, identity verification and account suspension all fall within these terms. We set the rules for opening, maintaining and closing your account. Any decision about access eligibility is made according to this policy and local law in your region.
Deposits and withdrawals processed through Nagad or Rocket are governed by both these terms and the individual service conditions of those payment providers. Bad89 handles the account-side transaction record; the wallet provider handles the transfer on their network.
Game titles, lobby layout, promotional notices and published support articles are all bad89 content subject to these terms. We retain the right to change, remove or restrict any content at any time. Game availability may vary depending on your eligible region.
Studio content from providers such as PG Soft, CQ9 or JDB is delivered under those studios' own licensing and technical terms. Bad89 makes that content available in the lobby but does not take on the provider's obligations. Any dispute about a specific game title should be raised through our support channel first.
These terms are not a one-way document. You hold real, exercisable rights over your account data, transaction history and the way bad89 handles your information. To review your transaction records, open the History section inside your signed-in account — every deposit, withdrawal and wager is listed there with a timestamp and status. If a record looks incorrect, use the dispute option in that same section to flag it before contacting support. Correcting your account details — such as your registered mobile number or wallet reference — is done through the Account Settings screen. Some fields require identity verification before changes are saved; follow the steps shown on screen and submit the documents requested. We do not accept changes sent through chat without completing the on-screen verification flow first. If you have a question about how these terms apply to your account, raising it through the live chat route gets you to the right team. You can also ask support to confirm in writing which version of the terms was active when a specific transaction occurred.
Open the History tab in your account to see every transaction. Filter by date or type to locate a specific round or wallet movement. This record is the reference point for any query you raise with support.
Go to Account Settings to update your registered information. Changes to wallet details like your Nagad or Rocket number require the on-screen verification steps to complete before the new information is saved.
Contact support through live chat and specify that your question is about these terms. The support team can clarify how a clause applies to your account or confirm which policy version was in effect on a given date.
You may ask support to provide a written summary of the terms version that applied to a past transaction or account decision. Make this request through live chat and include the relevant date and transaction reference.
If any part of these terms is unclear or you have a specific question about how they apply to your account, the routes below connect you to the right place. Use the channel that fits your situation — live chat for immediate queries, email for written records and the on-site help section for published policy documents.
Open the chat icon visible in the account interface to speak with the support team directly. This is the fastest route for questions about account access, transaction disputes or which version of the terms applies to your account.
Send your query to the support email address listed in the Contact section of the site. Email is the right route when you need a written record of a policy clarification or a formal response to an account decision.
The Help section on the site publishes the current version of these terms alongside policy notices and account guides. Check there first for answers to common questions about wallet rules, account conditions and content access.
Bad89 applies a consistent approach to account data, cookie use and policy updates so you always know where things stand. Here is how we handle the key areas that affect your account.
We retain your account data for as long as your account is active and for the period required under applicable regulations in your eligible region. You can request a summary of the data we hold by contacting support through live chat or email.
We use cookies to keep your session active, remember your lobby preferences and measure site performance. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the account interface load on your device.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately through Account Settings and contact support. We will not ask for your password through chat or email.
When these terms are updated, the new version is published here with a revised effective date. For significant changes, we may also place a notice in your account inbox. The current version always takes precedence over any prior version.
These questions come up regularly when account holders read through the terms. Each answer points you to the right place in your account or the right support route so you can act on it straight away.
Yes. Any transaction you make using Nagad or Rocket is covered by both these terms and the individual conditions of that wallet provider. The account-side record and any dispute process sit with bad89; the transfer on the wallet network sits with the provider.
We post the revised terms here with a new effective date. Continuing to use your account after that date means you accept the update. If a change affects a live transaction or active arrangement, a notice will appear in your account inbox explaining the specific impact.
Contact support through live chat and include the transaction date and reference number. The team can confirm which version was in effect at that time and provide a written summary if you need it for your records.
Access to bad89 depends on your local law and eligible region. It is your responsibility to check whether using an online casino account is permitted under the laws that apply where you are. We recommend reviewing your local rules before registering or depositing.
Open Account Settings in your signed-in account and follow the update steps shown there. Changes to sensitive fields like your Nagad or Rocket wallet number require the on-screen verification process to complete before the new details are saved.
Bad89 makes studio content from providers such as PG Soft and JDB available in the lobby, and these terms govern your access to that content. However, the studios operate under their own technical and licensing terms. For a dispute about a specific game outcome, contact bad89 support first.